We treat safer play as a priority across our platform. Our aim is to offer a protected space where each user can play with clear limits and personal control. Below, you will find practical advice and support options for keeping gambling within reasonable boundaries.
Recognizing the risks
Gambling should remain a form of entertainment. In some cases, it may lead to impulsive choices or reduced control. Pay attention when play starts affecting your finances, relationships, mood, or daily routine. Clear limits and regular breaks can reduce avoidable harm.
Our commitment to player safety
We view gambling as entertainment, not as a source of income. Our team supports fair rules, account protection, and responsible use of the platform. We also recognize the risk of harmful behaviour and encourage every player to act before gambling becomes difficult to manage.
Tips for safer play
To keep gambling under control, we recommend:
- Play only for entertainment.
- Set spending and time limits before starting.
- Use only money you can afford to lose.
- Do not chase losses or raise bets impulsively.
- Avoid gambling after drinking alcohol or using other substances.
Control tools
Your account may include tools for checking playing time and spending. You can also contact our support team to request a temporary break. Consider using these options when gambling starts taking too much time, money, or attention.
Voluntary self-exclusion
Players who need a longer break can request self-exclusion. Available periods and conditions are explained during the request. Once confirmed by our team, the restriction blocks account use for the selected term.
How to request self-exclusion
Contact customer support and clearly state that you want self-exclusion. Our team will explain the available terms and confirm the request. Write to us again if the restriction has not been applied correctly.
Protecting minors
Our platform does not permit access by anyone below the legal gambling age in their province or territory. Keep login details private when sharing a device with children or other underage users. Always sign out after finishing a session.
Help resources and external support
If you or someone close to you needs advice or professional support, the following services may help:
- Responsible Gambling Council: provides Canadian support information, local counselling resources, and advice for changing gambling habits.
- Gambling Therapy: offers free online advice and emotional support for people affected by gambling harm.
- Gamblers Anonymous: connects people seeking help with peer meetings and recovery support.
- Gam-Anon Canada: supports relatives and friends affected by another person’s gambling behaviour.
We encourage anyone facing gambling-related difficulties to seek help early. Personal safety, financial control, and the well-being of our users remain central to our approach.